TERMS & CONDITIONS IN SHORT

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • All personal information you provide us with or that we obtain will be handled by One Origin Jewelry as responsible for the personal information.

  • Events outside One Origin Jewelry's control shall be considered force majeure.

  • The price applicable is that set at the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Please note that local charges may occur.

  • One Origin Jewelry reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at One Origin Jewelry, you accept these terms & conditions which shall apply to all orders placed or to be placed at One Origin Jewelry for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by One Origin Jewelry as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to One Origin Jewelry and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request One Origin Jewelry to delete or correct the information held about you. By accepting the One Origin Jewelry Conditions, you agree to the above.

Force Majeure

Events outside One Origin Jewelry's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that One Origin Jewelry is released from One Origin Jewelry's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain One Origin Jewelry's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

All transfers conducted through One Origin Jewelry are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Returns

All items in the shop are final sale, and may only be exchanged for store credit unless Exceptions (below) apply. In the event that you wish to exchange your purchase, please note that the product(s) must be returned unused, in original packaging including all tags. In case of an exchange neither the original shipping cost nor the return shipping cost will be repaid. You can find the return address under oneoriginjewelry/contact.

EXCEPTIONS: Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 5 days after receiving the item. Although we check all merchandise for defects and damage prior to shipment, it is the buyers responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, at their expense.

We suggest you send the package by registered or insured mail since One Origin Jewelry is not responsible for items lost or damaged while shipping. Please ensure a copy of your original receipt is placed in the box with the ORDER #.

All returns should be sent to:

One Origin Jewelry

2825 N avers., APT 2

Chicago, IL 60618

All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits take approximately five to seven business days to process upon receipt of the item. Shipping charges are not refundable. One Origin Jewelry reserves the right to send out an exchange unit, issue a refund, or provide store credit.

Exchange and return policies are subject to change.

International Orders

All international orders must contact One Origin Jewelry directly through oneoriginjewelry.com/contact to discuss shipping and payment options.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

One Origin Jewelry uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Vasuma without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Vasuma we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

One Origin Jewelry reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, One Origin Jewelry has the right to cancel the order and refund any amount paid in the best way. One Origin Jewelry shall also notify the customer of equivalent replacement products if available.

Warranty

Limited 2 years Warranty

All fine jewelry made and sold by One Origin Jewelry is genuine, authentic and of consistent high quality and value. All diamonds are individually cut and polished by master diamond cutters to bring out each diamond's natural beauty and fire. All colored gemstones are cut and polished by gem cutters to maximize each stone's brilliance and color. All gold jewelry is individually molded, shaped and polished to a high luster. Highly trained jewelry setters and polishers then finish each piece of fine jewelry to meet the most exacting standards of our industry. Certain selected diamond solitaires are accompanied by an Independent Lab Certificate from GIA, EGL, AGS, HRD, FAGL, or IGI.

This warranty covers each item of fine jewelry for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss of precious stones and theft. Improper repair or warranty service performed by someone other than One Origin Jewelry will void this warranty. One Origin Jewelry DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND ADDITIONAL RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact our Customer Service Department at (773) 726-1243 or email us at info@oneoriginjewelry.com